On this page
01
Scope and operator
This policy covers the ShootGame game and this privacy and support website. ShootGame is operated by 云梦县哲瀚网络科技工作室（个体工商户）, an individual business registered in China (referred to as “we”, “us” or “our”). Contact g512470560@gmail.com for privacy questions or personal information requests.
Features, third-party services and privacy choices may vary by platform, version and region. This policy describes processing associated with those features; what applies to you depends on your version, the features you use and your privacy choices.
02
Information we process
Processing depends on the features you use. Information stored only on your device is different from information sent to online services. Accounts, cloud saves and optional analytics or diagnostics may involve the following information.
| Context | Information involved | Main purpose |
|---|---|---|
| Local gameplay and privacy choices | Game progress, settings, privacy choices and, where applicable, your selected country or age band. | Save progress and apply settings, privacy choices and feature eligibility. |
| Sign-in and accounts | Provider-authorized account identifiers and, depending on authorization, email address, display name or photo; service-generated user identifiers and authentication credentials. | Create and maintain a game account, authenticate users and associate cloud saves. |
| Cloud saves | Account-linked progress, equipment, resources, tasks or other save content, along with save versions, timestamps and sync records. | Upload, restore and synchronize progress and resolve conflicts or failures. |
| In-app purchases | Product identifiers, transaction or order references, purchase status, and receipts or purchase tokens used for verification or restoration. | Deliver purchases, restore entitlements, verify transactions and resolve purchase issues. |
| Optional analytics and diagnostics | Usage events, app version, device and operating system information, installation or app-instance identifiers, crash stack traces and diagnostic information you choose to provide. | Where enabled and permitted, understand game usage, identify issues and improve stability. |
| Online services and security | IP address, request times, connection and error logs, and technical information required for authentication and app-integrity checks. | Provide online features, protect services, diagnose issues and prevent abuse. |
| Support | Your email address, message and any account, order or issue details you choose to provide. | Respond, verify identity and handle support or data requests. |
In-app payments are handled by your app store. We do not ask you to enter full payment card details on this website. Do not email passwords, verification codes or full payment card details to support.
This website has no account-registration, payment or data-upload forms, and includes no visitor analytics, advertising or social-tracking scripts. Our hosting provider still processes IP addresses, requests and security information needed to deliver the website. Visiting the website therefore does not mean that no technical information is processed.
03
Purposes and applicable grounds
We process relevant information to provide the game and online features you request, save or restore progress, verify purchases, protect accounts and services, respond to requests and meet applicable legal obligations.
Where applicable law requires consent, we obtain the required consent before the relevant processing. You can manage optional analytics, diagnostics or other processing using the privacy choices provided in the game. Withdrawing consent does not affect processing lawfully completed before withdrawal. Optional processing is considered separately from information necessary for accounts, security or services you request.
Where laws recognize grounds such as legitimate interests, we rely on them only when applicable and after considering individual rights and interests, for example to maintain service security. Reading this policy is not treated as consent to all optional processing.
04
Third-party services and sharing
We use the following services to provide relevant features and process or share information as needed for the stated purposes. Which services apply depends on the platform, game version, features you use and relevant choices.
| Service | Purpose and information involved |
|---|---|
| Google / Firebase Authentication and sign-in providers | Authentication, account identifiers and authorized profile information. Google or Apple sign-in applies only where offered on the relevant platform and version. |
| Firebase Cloud Functions, Cloud Firestore and Cloud Storage | Authenticated online requests, account state, privacy-choice records and cloud saves. |
| Firebase App Check | Checks that requests come from the expected app or device environment, using technical information needed for integrity verification. |
| Google Analytics for Firebase | Usage events, app or device information and app-instance identifiers, where relevant choices and configuration permit analytics. |
| Firebase Crashlytics | Crash, device, system and related diagnostic information, where relevant choices and configuration permit it. Disabling uploads does not necessarily mean that no local crash records exist. |
| Apple App Store / Google Play purchase services | Store payments and transaction or receipt information used to verify purchases and restore entitlements. |
| Cloudflare Pages | Website hosting, network delivery and security, including request information needed to serve this website. |
| Gmail | Receiving and replying to messages sent to our support address. |
The current version does not serve third-party ads through AdMob or AppLovin. If advertising is introduced or data purposes change, we will update this policy and provide applicable choices or obtain consent where required.
We may disclose necessary information where required by law or to protect legal rights or address lawful requests. We limit disclosure to its purpose and provide information where applicable law permits.
05
Storage and international processing
ShootGame cloud saves and related cloud-service business data are stored in the United States under the project deployment plan. Third-party authentication, analytics, diagnostics, payments, email and website hosting may process information in the United States or other countries according to their infrastructure.
Using online features or contacting us may therefore transfer information outside your location. We apply transfer arrangements required by applicable law. You can contact us to ask about processing relevant to you or to make a request. Hosting cloud saves in the United States does not mean that all third-party information is processed only there.
06
Retention
We set retention rules by information category and purpose, retaining information only as needed to provide services you request, handle requests or disputes, protect services and meet applicable law.
After receiving a valid deletion request, we promptly verify and start processing it, aiming to complete deletion of the relevant account and cloud saves in our own business systems within 30 days. Earlier legal deadlines apply where required. If a complex request lawfully requires an extension, we explain the reason and expected timing. Underlying provider systems and information that must be legally retained are handled separately as described below.
| Information | Retention approach |
|---|---|
| Local progress and settings | Stored on your device until cleared using available game or system controls. Device and system backups may have separate retention rules. |
| Account information and current cloud save | Retained while the account and relevant services remain active. Once a valid deletion request is confirmed, deletion begins and further use of the relevant account is restricted. Signing out, disabling sync or uninstalling does not itself delete an account or cloud data. Necessary deletion-handling records follow separate rules. |
| Historical cloud-save recovery copies | Historical recovery copies are managed under a 7-day recovery window and removed by routine cleanup after expiry. Account deletion also includes associated historical saves. This window does not mean that all underlying provider backups are removed within 7 days. |
| Google Analytics detailed data | Configurable user-level and event-level detailed data follows a standard 2-month retention period, with deletion on Google’s processing cycle. This setting does not limit retention of standard aggregated reports; aggregated statistics that can no longer reasonably be linked to an individual may support longer-term trend analysis. |
| Firebase Crashlytics diagnostics | Under Firebase’s service rules, relevant crash traces, extracted data and associated identifiers are normally retained for 90 days before removal from live and backup systems begins. Every copy is not necessarily erased immediately on day 90. |
| Underlying Firebase Authentication records | After deletion of an associated user is initiated, Firebase states that relevant authentication information is removed from its live and backup systems within up to 180 days. This is separate from our own cloud-save deletion workflow. |
| Data export files | Export download authorization is valid for 15 minutes. Downloads using that authorization are unavailable after expiry, and export files are removed by cleanup tasks. Authorization expiry and actual file removal are separate operations. |
| Privacy choices and necessary audit records | Current choices are used to apply your privacy settings. Minimal evidence needed to document request handling, outcomes, consent or withdrawal, and to protect services follows a standard 1-year retention period, then is deleted or de-identified through cleanup procedures. Legal obligations or unresolved disputes may require limited further retention, with use restricted to that purpose. |
| Purchases and transactions | Necessary records are retained as needed to deliver or restore entitlements, address refunds or disputes and meet applicable accounting or tax obligations. Account deletion does not necessarily remove legally required transaction records. Independently held store records follow the store’s rules. |
| Routine support emails | Normally retained for 12 months after the issue is closed to follow up related issues and verify handling, then deleted or de-identified. Relevant information may be retained longer where needed for unresolved disputes or applicable law. |
| Other security and provider-hosting records | Retained as needed to prevent abuse, handle security incidents and meet applicable law, with access and use limited accordingly. Independently processed Cloudflare, authentication or payment security and technical records also follow each provider’s retention rules. |
We distinguish request acceptance, account and cloud-save deletion, provider processing and backup cleanup. An expired download link, signing out or acceptance of a task is not treated as removal of all information. Contact us to ask about your request or retention of a particular category.
07
Your choices and rights
Where available and applicable, you can manage in-game analytics, diagnostics and cloud-save choices, choose whether to sign in, or withdraw consent for optional processing. Disabling cloud saves affects cross-device recovery. Turning off analytics or diagnostics does not itself delete information already lawfully uploaded.
Depending on applicable law, you may request access, correction, deletion or a copy of personal information, restrict or object to certain processing, or withdraw consent. We may verify information proportionate to your account and request to avoid disclosing or deleting data for the wrong person.
Use the account and data deletion page or contact g512470560@gmail.com. We handle requests under applicable law and explain the outcome. If some information must be legally retained, we explain its scope and reason. You may also complain to a competent data protection authority.
08
Account and data deletion
In the game, open Settings → Privacy → Delete account and follow the prompts to verify your identity and confirm the request. You can also request deletion of your ShootGame game account and related cloud saves by email, including when you cannot open the game or have uninstalled it.
Requests require identity verification. The scope covers the verified game account, associated cloud saves and other information subject to deletion. Legally retained records, independently held provider data and backups still within their cleanup cycle are handled separately. Deletion may permanently affect progress, associated entitlements or the ability to recover an account.
Deleting a ShootGame game account does not delete your Google or Apple account, automatically cancel subscriptions or request a store refund. Manage any subscription separately in the relevant app store.
09
Young players
The initial release of ShootGame is intended only for players aged 18 and older. Players under 18 are not eligible to access gameplay or online account features. Age or regional restrictions presented in the game must not be bypassed by providing an incorrect age.
Where stricter age restrictions or other safeguards apply, we restrict affected features. Privacy information, support and data request channels remain accessible. If you believe we have improperly processed information about a person under 18, contact us so that we can investigate and take appropriate action.
10
Security
We use technical and organizational measures appropriate to the processing, such as protected network transmission, authentication, access restrictions and app-integrity checks, to reduce unauthorized access, loss or misuse. No system can guarantee absolute security. Events requiring notification are handled under applicable requirements.
Protect your sign-in provider account. Do not email passwords, one-time codes, identity-document photographs or full payment card details. We request only information proportionate to verifying a request.
11
Changes and contact
We update this policy and its date when features, providers or processing change. For significant changes, we provide in-game or other reasonable notice as required and obtain renewed consent where needed.
Chinese and English versions aim to describe the same practices. Contact g512470560@gmail.com if the versions differ so that we can clarify and correct them. Privacy questions, support requests and personal information requests can all be sent to this address.